Inbound customer service agent

Annual holidays provided through the employment arrangement. The hiring business is responsible for the employment agreement, pay and leave.

A contact centre in Saint Kilda is recruiting four customer service representatives for its next intake. There's a clear path into senior and team leader roles. Hours are 8.30am to 5pm, Tuesdays, Wednesdays and Fridays. Part-time, about 24 hours a week. You'll earn $27.50 to $29.00 an hour. Contact centre experience is a plus but not essential; attitude and reliability matter most. Experience counts for more than qualifications here. The right to work in New Zealand is essential; we can check this with you quickly. Stable hours you can plan your week around. Uniform and PPE supplied. Apply now. Shortlisting starts straight away.

Duties

• Meet service and quality targets
• Record interactions in the CRM
• Answer inbound calls, emails and chats from customers
• Resolve enquiries, orders and account issues accurately

Office-based role; headset and equipment supplied. Structured classroom induction.