Customer support agent

Annual holidays provided through the employment arrangement. The hiring business is responsible for the employment agreement, pay and leave.

Growing company in Wiri needs eight customer service representatives to support its customers. Hybrid work is available once you're trained. Hours are 8.30am to 5pm, Monday to Friday. Guaranteed 40 hours a week, with overtime available. The base rate is $29.50 an hour. Contact centre experience is a plus but not essential; attitude and reliability matter most. Experience counts for more than qualifications here. You'll need to be legally entitled to work in New Zealand and able to pass a pre-employment check. Clear path to permanent hours for the right person. Uniform and PPE supplied. Keen? Apply today and we'll be in touch within a couple of days.

Duties

• Meet service and quality targets
• Answer inbound calls, emails and chats from customers
• Record interactions in the CRM
• Escalate complex cases to the right team

Office-based role; headset and equipment supplied. Structured classroom induction.