Call centre agent

Annual holidays provided through the employment arrangement. The hiring business is responsible for the employment agreement, pay and leave.

We're hiring a customer service representative for a well-known service brand in Ellerslie, central Auckland. The centre is modern, the systems are good and the team leaders are hands-on. You'll work Mondays, Tuesdays and Fridays, 8.30am to 5pm. Roughly 20 to 24 hours a week. This role pays $27.00 an hour. You'll need clear communication, confident typing and some customer-facing experience. No formal qualifications are needed; a good attitude matters most. The right to work in New Zealand is essential; we can check this with you quickly. Modern site with good facilities and a staff kitchen. Overtime available at peak times, paid at time and a half. Start is flexible for the right person, so get your application in.

Duties

• Answer inbound calls, emails and chats from customers
• Meet service and quality targets
• Resolve enquiries, orders and account issues accurately
• Record interactions in the CRM
• Escalate complex cases to the right team
• Help customers understand products and services

Office-based role; headset and equipment supplied. Structured classroom induction.